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Consumer Protection

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Financial Products and Services Consumer Protection Act

The Financial Products and Services Consumer Protection aims to protect the interest of consumers of financial products and services by ensuring that mechanisms are in place to uphold transparency, sound market conduct, and effective handling of consumer disputes, with standards aligned with global best practices.

Sun Life Grepa’s Consumer Assistance Management System (CAMS)

We aim to provide you with bright experience. If you are not satisfied with our product, services, process, or your overall experience, please let us know. 

Sun Life Grepa Financial, Inc. is a life insurance company operating in the Philippines, and regulated by the Insurance Commission (IC). 

For assistance or to request for a printed copy of your transaction, please contact us through any of our
CAMS channels below:

Client Care Hotline:
  • Telephone Number: (+632) 8849-9633;
  • PLDT Toll-free: 180-10-SLGREPA (7547372) outside Metro Manila

Business Hours: 8:00 AM – 5:00 PM, Mondays to Fridays
Calls outside Philippines may incur international charges

  • Postal mail may be sent to following address:

Sun Life Grepa Financial, Inc.
221 Senator Gil Puyat Avenue, San Antonio Village, Makati City, 1203 Metro Manila

  • Sun Life Grepa Client Service Centers:

For a complete list of our CSC branches, please visit Where to Find us

For financial consumer concerns, you may contact Insurance Commission (IC) at

Manila: +632-8523-8461 local 103/127
Cebu: +6332-254-0861
Davao: +6382327-3651
Email: publicassistance@insurance.gov.ph

Our Process
  1. Contact us through any of our CAMS channels above.
  2. Provide the nature of your concern.
  3. Receive our feedback in accordance to our standard procedures and turn around times. Processing time may vary depending on the type of concern.
Fair Treatment of Clients

At Sun Life Grepa, the needs of our Clients are at the core of everything we do. We’re committed to treating our Clients fairly. This means:

  1. Our sales will be client-focused and will consider the Clients’ unique needs and circumstances.
  2. Our advertising and product materials will be accurate and clear.
  3. Our distributors will be competent, ethical and knowledgeable about our products and services.
  4. Clients’ claims, inquiries and concerns will be handled promptly and with care.