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Frequently Asked Questions (FAQs)

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Changes in your family, career, or financial situation may result in a need for you to amend your policy contract. In such cases, you will be required to get the consent of your irrevocable beneficiary/ ies (if any) for any change that will affect the coverage and benefits of your policy.

A beneficiary may be designated as revocable or irrevocable.
If a beneficiary designation is revocable, the policy owner has the right to change the beneficiary without the consent of the named beneficiary. A person designated as a revocable beneficiary has only an “expectation” of benefits, since the policy owner can exercise any of the policy rights without the consent of the named beneficiary.

An irrevocable beneficiary, however, cannot be changed by the policy owner without the consent of the named beneficiary. An irrevocable beneficiary is regarded as a “co-owner” of the policy. Therefore, the consent of the beneficiary is needed to exercise any policy rights (e.g. policy advance, policy surrender, policy assignment).

If your irrevocable beneficiary is a minor, he/ she should be represented by his/ her parents or court-appointed guardian following the provisions of Philippine laws.

Title changes refer to changes relating to names, titles, relationships, beneficiary/ies among others.

Name Change Request form

  1. Original or certified true copy of the legal document supporting your correct/ new name (e.g. birth certificate, marriage contract, adoption papers)
  2. One (1) valid (i.e. not expired), original and photo-bearing ID issued by official authority.

You may assign your life insurance policy contract as collateral security to your creditor (i.e. a bank if you apply for a mortgage loan) by submitting the following:

  1. Assignment as Collateral Security Form signed by the Policy Owner and the irrevocable beneficiary/ies, if any
  2. Valid IDs of the Policy Owner and irrevocable beneficiary/ies, if any

After you have completed your mortgage payment, submit a Release of Assignment as Collateral Security Form duly signed by your assignee to update your policy records.

Requirements:

If assignee is an individual

  1. Assignee’s signature on the form
  2. Assignee’s valid ID

If assignee is an institution (i.e. bank or company)

  1. Signature of two (2) authorized signatories
  2. One (1) valid ID per authorized signatory
  3. Original copy or Certified True Copy of the
    Corporate Secretary’s Certificate
    1. authorizing the signatories to sign on behalf of the
      Institution; and,
    2. approving the release of the assignment of the
      policy contract

You may transfer the ownership of your policy to another person or entity by submitting the following:

  1. Absolute Assignment for Value Form signed by the Policy Owner and irrevocable beneficiary/ ies (if any)
  2. For the Old and New Policy Owners as well as the irrevocable beneficiary/ ies, if any: One (1) valid (i.e. not expired), original and photo-bearing ID issued by official authority
  3. Consolidated Applican’ts Declaration: Data Privacy Act, Foreign Account Tax Compliance Act, Third Party Determination and Anti-Money Laundering Act.
  4. Other legal documents that maybe required.

Note: Transfer of ownership between spouses is not permitted by law.

You may change the death or endowment beneficiary/ies while your policy is in-force.
The primary death beneficiary will receive the death benefit.

The contingent death beneficiary will receive the death benefit if all primary death beneficiaries are deceased at the time the benefit becomes payable.
The endowment/ maturity beneficiary will receive the endowment/ maturity benefits.

If the endowment beneficiary is already deceased at the time the benefit is payable, payment will be made according to the hierarchy of beneficiaries specified in your contract.

  1. Non Financial Amendment Form
  2. Original or certified true copy of the legal document supporting your beneficiary’s correct name (e.g. birth certificate, marriage contract, adoption papers)
  1. Non Financial Amendment Form
  2. Appointment/ Change of Endowment Beneficiary Form for endowment beneficiary
  3. One (1) valid (i.e. not expired), original and photo-bearing ID issued by official authority.

Yes. To change your anticipated endowment beneficiary, submit an Appointment/Change of Endowment Beneficiary form. Your new beneficiary will receive the endowment proceeds after the approval of such request. Endowment proceeds which were accumulated prior to approval will be given to your former endowment beneficiary.

Paid Up Insurance-allows for the continuation of the life insurance coverage without paying of additional premiums; however, the face value (death benefit) of the original policy is reduced.

Premium Advance-a provision that allows the policy from deducting the premium amount from the policy’s available cash value when the premium is due

Paid-Up Term Insurance

The cash value is used to purchase term insurance, which provides the same coverage as the original policy but for a shorter period depending on the cash value available.

As term insurance:

  1. Policy will no longer earn dividends.
  2. All additional benefits will be cancelled.
  3. Policy advance will not be allowed.
  4. Policy Surrender will not be allowed.
Paid-Up Insurance

The cash value is used to purchase paid-up insurance, which provides coverage for the same period as the original policy but at a lower amount depending on the cash value available.

As paid-up insurance, the policy will have:

  1. Reduced coverage
  2. Lower dividends
  3. No more additional or supplementary benefits
Automatic Premium Advance (APA)

The cash value of your policy is used to pay for an unpaid premium. This is considered an advance subject to interest charges. You can check your policy contract for more details.

Investing in Mutual Fund is similar to buying shares of a company. Your share has specific value which will vary from day to day. The term used to determine the value of your investment in Mutual Funds is referred to as the Net Asset Value Per Share (NAVPS). NAVPS is calculated daily at the end of trading day, so the price of your investment changes from day to day. One can calculate the NAVPS by dividing the total assets less total liabilities by the number of shares outstanding:

NAVPS = (Total Value of Fund Assets – Fund Liabilities) / Number of shares outstanding

Please submit any of the following:

  1. Letter of request with signature
  2. Address and Contact Information Change Request Form

    Contact us via any of our SunGrepaLink Systems:
    Call Center (632) 849-9633
    Domestic Toll Free 1-800-10-SLGREPA
    (7547372) using a PLDT Line
    E-mail address wecare@sunlifegrepa.com
    Website www.sunlifegrepa.com

We encourage you to use your own mailing address (i.e. not that of a third party) for the timely receipt of correspondence from us.

Please submit any of the following:

  1. Back portion of the premium notice
  2. Letter of request with signature
  3. Address and Contact Information Change Request form

Contact us via any of our SunGrepaLink Systems. We encourage you to use your own mailing address (i.e. not that of a third party) for the timely receipt of correspondences from us.

Call Center (632) 849-9633
Domestic Toll Free 1-800-10-SLGREPA
(7547372) using a PLDT Line
E-mail address wecare@sunlifegrepa.com
Website www.sunlifegrepa.com

Careers

Visit our careers page here.

MySunLifeGrepa Client Portal and Sun Life Grepa PH Mobile App

We continue to work on expanding the list of products that Client Portal can support. For the meantime, policies under these products can be immediately enrolled.

  • Sun Grepa ProTerm
  • Sun Grepa ProSecure
  • Sun Grepa Power Builder 10
  • Sun Grepa StartUp
  • Sun Grepa Elev8
  • Sun Grepa Power Builder 5
  • Sun Grepa ProSecure Plus
  • Sun Grepa Power Builder Dollar 1
  • Sun Grepa Global Asset Builder
  • Sun Grepa Peso Asset Builder
  • Sun Grepa ProHealth
  • Sun Grepa Fit and Well
  • Sun Grepa Senior Care
  • Sun Grepa First Aid Plus
  • Sun Grepa ICU Protect
  • Sun Grepa Wealth Prime
  • Endowment
  • Equi Plus
  • GEM
  • Life with Endowment Anticipated Plan
  • My Secured Life
  • Ordinary Life
  • Pay Life
  • Prime Value
  • Save

To know if your policy has these products, refer to your Policy Contract or call Client Care at (+632) 8849-9633.

  • SLG Bond Fund
  • SLG Income Fund
  • SLG Balanced Fund
  • SLG Opportunity Fund
  • SLG Global Income Fund
  • SLG Equity Fund
  • SLG Growth Fund
  • SLG MyFuture Fund
  • SLG Growth Plus Fund
  • SLG Index Fund
  • SLG Global Opportunity Fund
  • SLG Captains Fund
  • Sun Grepa Global Growth Fund
  • SLG Peso Global Opportunity Payout Fund
  • SLG Global Opportunity Payout Fund

To know if your policy has these funds, refer to your policy contract or call Client Care at (+632) 8849-9633.

One-Time Password (OTP) is a unique 6-digit password sent to your registered mobile number when you make an online transaction using MySunLifeGrepa Client Portal or Sun Life Grepa PH Mobile App. It acts as an added layer of security that authenticates your identity every login and expires after 5 minutes, minimizing the risk of potential fraud.

There is no need to activate OTP. Transactions through the MySunLifeGrepa Client Portal or Sun Life Grepa PH Mobile App will automatically require an OTP.

The following transactions through MySunLifeGrepa Client Portal or Sun Life Grepa PH Mobile App require an OTP:

  • Forgot Password
  • Expired Password
  • Change Password

Simply encode the 6-digit number in the MySunLifeGrepa Client Portal or Sun Life Grepa PH Mobile App when prompted. In case you do not receive one, you may click Request for a new one after 1 minute.

You will be given a maximum of 5 attempts to enter the correct OTP.

The OTP validation screen will show the last 4 digits of your registered mobile number. If the numbers don’t match your current mobile number, please advise us immediately

You may update your mobile number through the MySunLifeGrepa Client Portal, Sun Life Grepa PH Mobile App, or by getting in touch with our Client Care.

MySunLifeGrepa Client Portal:
Go to Settings, then Personal information. Under Mobile, indicate your Philippine mobile number, then click Save Changes.

Sun Life Grepa PH Mobile App:
Go to Service Request, then Update contact info. Under Mobile Phone, indicate your Philippine mobile number, then click Update Now

Client Care:
You may contact us through wecare@sunlifegrepa.com or through 8-849-9633.

Partners

Caroline Creighton (English)

416-204-8100

Email: caroline.creighton@sunlife.com

Our focus on diabetes

Media inquiries

Genevieve Jutras (French)

416-204-8100

Email: genevieve.jutras@sunlife.com

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