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My Sun Life Grepa Mobile App FAQ

About Us

Everything You Need.
All in One App. 
My Sun Life Grepa Mobile App 

Mobile App_Main Features 1

Manage Your Policies
Enjoy a safer and more secure app experience.

Mobile App_Main Features 3

Pay with Ease
Pay your premiums anytime, anywhere.

Mobile App_Main Features 2

Request & Track
Send requests, track updates, or file a claim with ease.

More Features

Enhanced Security
View your enrolled policies anytime, anywhere.

Update Your Information
Keep your details up to date.

Find a Branch
Locate the nearest Sun Life Grepa branch.

View Your Fund Performance
Stay updated on your fund performance.

About the App

The new My Sun Life Grepa mobile app is your go-to digital hub for managing your Sun Life Grepa policies, payments and personal information —all in one place.

With the app, you can:

  • View and manage your policies in one place.
  • Pay premiums through the app’s payment channel.
  • Update personal and contact information and beneficiaries.
  • View policy details and track service requests in real time.
  • Access these services conveniently where you are.

Download the My Sun Life Grepa app now.

  • Apple App Store: <Insert link of apple app store>
  • Google Play Store: <Insert link of Google Play app store>

We’re excited to bring the Client Portal to you soon!

Our team is currently working on its rollout, and we will send out communications as soon as it becomes available. Thank you for your patience and support. Stay tuned for updates!

Retirement of old Client Portal and Mobile App

The previous Client Portal and Mobile App were permanently retired on July 1, 2026 as part of our move to a new digital platform.

Please use the new My Sun Life Grepa mobile app, which offers enhanced security, improved performance, and a better digital experience.

We’ve rebuilt the platform to provide a faster, more secure, and more seamless digital experience, with improved performance and shorter loading times.

Yes. Protecting your personal information is our highest priority.

The retirement of the previous Client Portal and Mobile App is part of a proactive upgrade to strengthen digital infrastructure and security. Your policy information remains securely maintained within Sun Life Grepa’s internal systems through the transition.

Account and Migration

No. If you are an existing client, download the new My Sun Life Grepa Mobile App and log in using your registered email address or username, if you have one, and your existing password.

Yes. Your profile details will automatically sync when you log in to the new app. To meet enhanced security and compliance standards, all users—including existing clients—must complete a quick identity verification.

On the app’s login screen, select “Forgot username or password?” and follow the instructions to recover your username or reset your password.

If your registered mobile number is no longer active or up to date, please call us at (02) 8849-9633 or email wecare@sunlifegrepa.com for assistance in updating your contact information. Once your mobile number has been updated, you can log in and receive the OTP on your new mobile number.

No. Your policy will not be affected if you do not sign up for the app. The app simply gives you convenient digital access to your policy information and services anytime, anywhere.

Registration and login

Before you register or complete identity verification, please prepare:

  • A stable internet connection.
  • One (1) valid Philippine government-issued ID.
  • A phone with working camera for a live selfie.
  • Your active mobile number – the same number registered with Sun Life Grepa.

Download My Sun Life Grepa from the Apple App Store for iOS or Google Play Store for Android.

Download the My Sun Life Grepa app now.

  • Apple App Store: <Insert link of apple app store>
  • Google Play Store: <Insert link of Google Play app store>

If you are registering for the first time:

  1. Download My Sun Life Grepa and tap “Create an account”.
  2. Enter your Policy/Plan Number and Date of Birth.
  3. Create a username and password.
  4. Verify your identity by taking a photo of your valid government-issued ID and a live selfie.

    Tips: Use your device’s camera. Make sure the ID uploaded matches the type you selected. Scanned copies are not accepted.
    For the list of accepted government-issued IDs, click here.

  5. Enter your mobile number and tap “Yes, send OTP”.
  6. Enter the One-Time PIN sent by SMS from “OKTA”.
  7. Create your six-digit passcode.

*After registration, you may log in using biometrics or your passcode.

No. To activate your account in the new app:

1. Download My Sun Life Grepa app and tap “Log in”.
2. Enter your registered email address or current username, if you have one, and your existing password.
3. Verify your mobile number using the SMS One-Time PIN.

Tip: Use an active Philippine mobile number that can receive the OTP. If you no longer have access to your old number, call Client Care at (02) 8849-9633 or email wecare@sunlifegrepa.com.

If you cannot log in, select “Forgot Username or Password?”. If you stil need help, call (02) 8849-9633 and press #1 , or email wecare@sunlifegrepa.com

To recover your username:

  1. From the main screen, tap “Need Help?” Or, from the log in screen, tap “Forgot username or password?”
  2. Select “I forgot my username”.
  3. Enter your policy/plan number and date of birth, then tap “Continue”.
  4. Enter the One-Time PIN sent to your registered mobile number, then tap “Verify”.
  5. Once the system confirms your username, you will be redirected to the login page.

Tip: If you keep a record of your username, store it securely.

To reset your password:

  1. From the main screen, tap “Need Help?” Or, from the log in screen, tap “Forgot username or password?”
  2. Select “I forgot my password”.
  3. Enter your username and date of birth, then tap “Continue”.
  4. Enter the One-Time PIN sent to your registered mobile number, then tap “Verify”.
  5. Create and re-enter your new password, then tap “Next”.
  6.  After the reset is confirmed, log in using your new password.

Can I log in without entering my username and password each time? Yes. After setting up your account, you can use either of these options:

  • Biometrics: Log in using your fingerprint or Face ID.
  • Passcode: Log in using your six-digit passcode.

Biometric login is:

  • Faster: Log in with a tap or glance instead of typing your username, password or passcode.
  • More secure: Your fingerprint or facial features are difficult to guess or steal and support multi-factor authentication.
  • Private: Your biometric data is stored and verified only on your device, not on our servers.

To enable biometric login:

  1. Log in using your email address or username and password.
  2. Enter the verification code sent to your mobile number, then tap “Verify”.
  3. If biometrics are enabled in your device settings, tap “Yes” when the “Enable Face ID/Fingerprint” screen appears.

Tip: If you select “Skip for now”, you can enable biometrics later. Go to Settings > Security, then turn on the “Use Biometrics to Login”.

Account Verification

You can use the app immediately, but completing a one-time identity verification unlocks the full range of account features.

Verification gives you:

  • Full service access: Use in-app tools and services that are unavailable for unverified users.
  • Added security: A biometric layer helps protect your information
  • Faster recovery: Recover your identity more quickly if you lose access to your device

We protect your data and privacy through several safeguards:

  • Secure capture: Your ID and selfie are securely processed by our trusted partner and are not saved to your phone’s photo gallery.
  • Data minimization: We collect only the information needed for identity verification, and your personal data is never sold to third parties.
  • Regulatory compliance: The verification process complies with the Philippine Data Privacy Republic Act No. 10173, ensuring your personal data is protected and your privacy rights are respected.

All users—including existing clients—must complete a quick identity verification to meet enhanced security and compliance standards.

To verify your account:

  1. On your dashboard, find the priority banner and tap “Verify Now”.
  2. Use your device’s camera, to take a photo of your valid government-issued ID and a live selfie.
  3. Save the tracking number shown on the final screen so you can check your verification status.

Before you begin:

  1. A stable internet connection.
  2. One (1) valid Philippine government-issued ID.
  3. A phone with working camera for a live selfie.
  4. Your active mobile number – the same number registered with Sun Life Grepa.

Updating Your Information

To update your contact information:

  1. Log in to My Sun Life Grepa.
  2. Go to Settings > Contact Info.
  3. Tap the Edit icon beside your mobile number or email address.
  4. Enter your changes, tap “Proceed,” and complete the final OTP verification.

To update your address:

  1. Log in to My Sun Life Grepa.
  2. Go to Settings > Contact Info.
  3. Tap the Edit icon beside your address.
  4. Enter and review your new address, tap “Save,” and complete the final OTP verification

Payments

You can pay your insurance premiums securely through the app:

  1. Log in to My Sun Life Grepa.
  2. On the dashboard, select the policy you want to pay.
  3. Tap “Pay Now” at the top right of the policy dashboard.
  4. You will be redirected to the secure payment gateway, where you can select your preferred payment method.

Updating Your Beneficiaries

To manage your beneficiaries:

  1. Log in to My Sun Life Grepa.
  2. Tap “Requests” on the dashboard.
  3. On the Service Request page, select “Manage Beneficiaries” and choose the policy.
  4. Add, remove, or update a beneficiary and complete the required information.
  5. Download, complete, and upload the required consent forms and valid ID. If documents are missing, tap “Save for later.” Saved drafts are automatically deleted after 10 days.
  6. Review the information, tap “Continue,” and complete the final OTP verification.
  7. Track the request under the “Track” tab on the Service Request page.

For an irrevocable beneficiary, prepare the beneficiary’s valid ID, signed consent form, and a photo of the beneficiary holding the consent form.

Service Requests

To submit a service request:

  1. Log in to My Sun Life Grepa.
  2. Tap “Requests” on the dashboard.
  3. Select a request type: Manage Beneficiaries, Change Name, or File a Claim.
  4. Complete the digital form and provide the required information.
  5. For a Hospital Income Benefit claim, select your preferred payout method and upload the supporting documents.
  6. Tap “Submit” and complete the OTP verification.
  7. Track your submission under the “Track” tab on the Service Request page.

Tip: If documents are missing, tap “Save for later.” Saved drafts are automatically deleted after 10 days. For help, call (02) 8849-9633 and press #1, or email wecare@sunlifegrepa.com.

To file an HIB claim:

  1. Log in to My Sun Life Grepa.
  2. Tap “Requests” on the dashboard.
  3. On the Service Request page, select “File a Claim.”
  4. Complete the claim form.
  5. Select your preferred payout method and upload the supporting documents.
  6. Review your information, tap “Submit,” and complete OTP or biometric verification, if enabled.
  7. Track your claim under the “Track” tab on the Service Request page.

 

Prepare the following:

  1. Valid government-issued IDs
  2. Attending physician’s statement
  3. Medical requirements
  4. Other supporting documents

 

For help, call (02) 8849-9633 and press #1, or email wecare@sunlifegrepa.com.

Performance and Security

Try these troubleshooting steps:

  1. Check that your internet connection is stable. A fixed internet connection may be faster than mobile data.
  2. Clear your device’s cache, then open My Sun Life Grepa again.

My Sun Life Grepa requires a supported operating system to provide optimal performance, security, and access to the latest features. Your device must use:

  • iOS 17 or later for Apple devices.
  • Android 14 or later for Android devices.

If your device uses an older version, you may be unable to install or open the app. For help with inquiries or service requests, call (02) 8849-9633 and press #1, or email wecare@sunlifegrepa.com.

We help protect your account through:

  • Secure login and password protection to keep your credentials private.
  • Multi-factor authentication for added protection.
  • Regular security updates and real-time monitoring.

Yes. Delete the old Sun Life Grepa PH app and download the new My Sun Life Grepa mobile app to continue accessing your account and use the latest features and enhancements.

Help and Support

Our support team is available Monday to Friday, from 8:00 AM to 5:00 PM. You may:

  • Call (02) 8849-9633 and press #1 for My Sun Life Grepa Mobile App concerns.
  • Email wecare@sunlifegrepa.com
  • Visit us at any Sun Life Client Service Center