2GO Express was provided with your name and address to facilitate the delivery of mail and other notices related to your Sun Life Grepa account. 

Your name and address were shared with 2GO Express as part of the mail delivery process. This is included in the terms and conditions you consented to when you applied for a Sun Life Grepa product.

According to 2GO Express, no sensitive customer information (e.g., financial details, ID numbers) has been compromised.

There’s a possibility that your information may not have been affected. We conducted a comparison between the breached dataset and our client records, which revealed that some client information doesn’t perfectly match the data in the breached dataset.

We’re notifying you for these important reasons:

• While our review didn’t show a 100% match between the breached dataset and our client records, there’s still a possibility that your information was affected.
• We aim to be transparent with our clients about potential risks to their data.
• We ‘re taking extra precautions to ensure the security of all our clients, even in cases of uncertainty.

By notifying you, we’re prioritizing your right to be aware and take any steps you feel are necessary to protect your information. We always side with caution when it comes to our clients’ data security and privacy.

For assistance regarding your Sun Life Grepa policies or transactions, please contact our Client Care team at (+632) 8849-933 or email us at wecare@sunlifegrepa.com.

If you have questions on the technical aspects handled by 2GO Express, you may reach their Data Privacy Officer at dataprivacy.2go_express@2go.com.

We also recommend taking proactive steps to safeguard your personal information, including the following:

• Be cautious of suspicious calls, texts, emails, or letters that may reference your personal information or request your personal information.
• Regularly monitor your accounts for any unusual activity.
• Change your passwords if you feel you have been compromised.

Moreover, please verify any suspicious communication that claims to be from Sun Life Grepa, particularly those that require you to provide additional information. You may contact our Client Care: (+632) 88499633).

We have reiterated our request for 2GO Express to securely delete all Sun Life Grepa data from their systems and are waiting for their confirmation that has been completed.

We have also informed concerned Clients so they may take proactive steps to protect their personal information and monitor their accounts for any unusual activity.  

Sun Life Grepa takes information security and confidentiality seriously. To know about our data privacy policy, you may visit https://www.sunlifegrepa.com/PrivacyPolicy  

We are carefully reviewing our engagement with 2GO. Rest assured that any decision to continue working with them will only be made once 2GO has demonstrated, to our satisfaction, that it has implemented adequate measures to address the breach and prevent a similar incident from happening again.

Please share more information with us so we can verify and provide the necessary assistance. You may reach us via email at wecare@sunlifegrepa.com or contact our Client Care (+632) 88499633.